A letter I sent to Hagen co. in regards to their Aquaclear filter line...Dear Hagen and everyone in the repair department:
A week ago my Aquaclear 110, after a routine cleaning, took on a motor problem I couldn't fix. I shipped the unit back to your company and in less than a week (amazingly prompt) the filter was returned, fixed, with a shiny new motor.
You're a great, professional company and I can't thank you enough. I actually purchased a second Aquaclear for my 180 gallon tank I was so impressed.
Your Aquaclear filters are the best HOB units on the market. Period. Other than the motor going out on me, I've never had a problem. The rate of flow is incredible, the motor's quiet, and the filtration and media for bacterial colonization is bar none.
I'll be sure to let everyone I know about how good your filters are and how professional your company is. When our dishwasher broke, it took six weeks for the incompentent local repair company to get the parts from the manufacturer to fix a broken seal.
With Hagen, mine was fixed in four days.
Josh Day
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Note that I didn't have my receipt of purchase and that was no problem.